Effective Date: May 1, 2020
One Brick Tech operates as a complete business, and we expect our clients to understand and respect our policies. Our goal as a web design, internet marketing, and web hosting company is to bring the highest value per dollar spent by our clients, and to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to our clients.
We understand that sometimes “life happens,” and clients may need a refund on fees paid for services to One Brick Tech. We try to be fair and create a win-win policy for both parties. We will strive to satisfy our clients with our work as much as possible. However, if a refund is requested and granted, all property created by One Brick Tech, including graphics, content, and code, will remain the property of One Brick Tech.
By signing up for our services, clients acknowledge that they have read and understood this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore, once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e., custom logo designs and branding projects, full website designs, individual page mockups, and smaller design components within a website, etc.) and custom development projects (i.e., PHP programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full. If a project gets canceled, delayed, or postponed by the client, then all monies paid will be retained by One Brick Tech, and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All completed projects, as defined in the scope of the work, are non-refundable.
Website Maintenance:
When adding new text and/or content to a page, the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans depend on the scope and size of a website and are quoted quarterly or annually. Especially for websites we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework, and specifics of a new client’s website; thus, we require annual maintenance to be paid in full yearly fee, unless determined otherwise.
Web Hosting:
All hosting payments, whether present or past months, are non-refundable. Web hosting accounts are set up from the date of your order and are allotted limited server resources depending on the plan you purchased.
If the client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.
Unless otherwise provided, the client agrees that until and unless the client notifies One Brick Tech of his/her desire to cancel the web hosting services, the client will be billed on an automatically recurring basis to prevent any disruption to their Services, using their credit card or other billing information on file with us.
Any outstanding invoice for more than fourteen (14) days may suspend or terminate web hosting services. Access to the account will not be restored until payment has been received. If the client fails to pay the fees as specified herein, One Brick Tech may suspend or terminate your account and pursue the collection costs incurred by One Brick Tech, including, without limitation, any arbitration and legal fees and reasonable attorneys’ fees. One Brick Tech will not activate new orders or packages for customers with an outstanding balance on their account.
One Brick Tech is not responsible for transferring websites to and from One Brick Tech’s web servers and reserves the right to charge for any web hosting transfer requests.
SEO & Internet Marketing:
The client understands, acknowledges, and agrees that One Brick Tech has no control over the policies of search engines or directories concerning the type of sites and/or content they accept now or in the future. The client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the commencement of the plan to list and/or update the client’s website. Occasionally, search engines and directories drop listings for no apparent or predictable reason. One Brick Tech is not responsible for changes made to the client’s website by other parties that adversely affect the website’s search engine or directory rankings. SEO and marketing professional services require extensive resource strategy, consume our time, and incur internal expenses. Therefore, payments made for SEO and marketing services are non-refundable.
Setup Fees:
Setup fees are applied directly to expenses incurred by One Brick Tech in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
Transaction Fees:
Unless discussed and agreed upon with the client, it will be assumed that the client will cover the 3% credit card transaction fees on every payment made via credit card.
Domain Names:
All domain name sales are final once a domain name has been transferred to the client’s account. Domain name sales require payment in full before transferring the purchased domain name.
Third-party costs:
All third-party expenses incurred by One Brick Tech on behalf of clients will be reimbursed using the payment method on file and are non-refundable upon usage.
Chargebacks:
We will as the client for credit card payment info so that we can charge the client’s card for the services provided, or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or are unaware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e., PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued due to the chargeback(s), must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please get in touch with us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud and is never an appropriate or legal means of obtaining a refund. Please read and ensure you fully understand our refund policy before paying.
How Refunds Are Processed:
If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund would be returned by check.